frequently asked questions
No Mandatory Subscription. Ever. When you back PlantSenso, you own the full experience. All core monitoring—soil moisture, light levels, temperature, and care alerts—is included with your purchase and stays free forever. What's Included(Lifetime FREE): - Unlimited Plant Slots - Plant Identification - Health Check - Data Growth Tracking - Plant community - Expert Care Library We may offer optional premium features in the future (like advanced AI diagnosis, 3D Room Light Mapping), but keeping your plants healthy will never require a monthly fee.
Your privacy is our priority. Here is our straightforward data policy: Local-First Storage: All data is stored on the device and your phone's local App. Cloud sync is 100% optional-you can choose to keep everything offline and never upload. Zero Third-Party Sharing: We never share or sell your sensor readings, plant types, or location data with advertisers, data brokers, or any third parties. Full Data Protection: We strictly follow global privacy standards. Our complete, transparent Privacy Policy is always accessible within the App and official website.
Easily find your perfect match based on your plant family size: 1–3 plants ➔ Starter or Collector Kit 6–12 plants ➔ Grower Kit (Most popular!) .
As a user-first brand, we want you 100% covered. Here is our official launch policy: 1-Year Free Warranty: Comprehensive coverage on all PlantSenso devices. Kickstarter Bonus: An extra 1-year free Premium App membership included for all backers! ✈️ Free Worldwide Shipping: This will be fully UNLOCKED for everyone once we hit our Tier 1 Stretch Goal. Let’s crush it together!
Yes! We support Home Assistant, Homey, and IFTTT, with Apple Home in development. The Features: Display real-time plant metrics on your dashboards and trigger smart actions (like turning on grow lights or water valves). The Limits: Due to our cloud-based analysis, native Matter is not supported, and Apple Home has limitations.
We are rolling out language support via progressive OTA updates: At Launch: English and Spanish. Coming Soon: German, French, and more.
Shipping: Shipping fees vary by country and will be calculated and collected during the post-campaign survey (Pledge Manager). Exciting news: We have a community Stretch Goal lined up! If our community hits the funding target, we will unlock 100% FREE SHIPPING globally for everyone. Taxes & Customs: Our shipping is tax-inclusive, so taxes are not required for most regions – you’ll only need to pay additional taxes if you’re in certain special regions with specific regulatory requirements.
We provide worldwide shipping! No matter where your indoor jungle is located, we will get PlantSenso to your doorstep. (A few remote regions or islands might experience local postal restrictions, which we will flag during the address-collection phase).
According to Kickstarter’s standard regulations, pledges are used to fund the actual manufacturing and development of the product, so returns or refunds for non-defective items are not supported once the campaign ends. However, your satisfaction is our top priority. If your product arrives damaged or has manufacturing issues, we’ve got you covered!
As a user-first brand, we want you 100% covered. Here is our official launch policy: 1-Year Free Warranty: Comprehensive coverage on all PlantSenso devices. Kickstarter Bonus: An extra 1-year free Premium App membership included for all backers! ✈️ Free Worldwide Shipping: This will be fully UNLOCKED for everyone once we hit our Tier 1 Stretch Goal. Let’s crush it together!
Absolutely.☀️Our units successfully passed 48 hours of continuous operation at 50°C (122°F) in a professional thermal chamber. IP56 Waterproof & Dustproof: It easily withstands heavy downpours, dust storms, and direct blasts from lawn sprinklers or garden hoses. (Just don’t submerge it in a pool!)
Currently, the standard PlantSenso Probe package included in your reward tier supports three different insertion depths: 30mm, 50mm, and 70mm, which perfectly covers the vast majority of standard indoor houseplants and container sizes. However, we deeply understand the diverse needs of plant lovers with massive indoor jungles. As our campaign progresses and our community expands, these extended and customized probe lengths will be introduced as add-ons or future ecosystem upgrades. This means you can easily swap out the probe elements to fit any pot depth without ever having to repurchase the core electronic sensor unit!